Research manager with over 10 years of experience across tech, market research, and academia. I employ a range of quantitative and qualitative methods in order to understand social problems and their impact on users' experiences. I advocate passionately for the customer, ensuring that product experiences are aligned with users’ needs and expectations.
User Researcher Manager at Facebook (Menlo Park, CA)
March 2021 - Present
September 2018 - March 2021
User Researcher Manager at Facebook (Menlo Park, CA)
March 2021 - Present
- Built and managed a team of 3-5 senior and junior UX researchers, providing mentorship in advanced methodologies, narrative building, and project management
- Partnered with product, business and design leads to align on a research program that drives innovation, derisks crucial decisions, and builds toward a dynamic suite of product solutions aimed at addressing users’ needs
- Drove product strategy and acted as a thought leader in the domain of research, while advocating for the people who use our products
- Evangelized high quality research insights, integrating user research into product designs and product strategy throughout the product development lifecycle
- Developed and implemented a set of best research practices to improve the quality and rigor of research conducted research teams throughout the organization
- Proactively managed partnership with leadership by defining clear program roadmaps, providing frequent progress updates, identifying and communicating risks, and ensuring the team delivers on commitments
September 2018 - March 2021
- Used both qualitative and quantitative techniques to understand the kinds of problems users experience on Facebook including surveys, log data analysis, diary studies, usability analyses, and moderated interviews
- Led a team of researchers to conduct multi-phase studies to identify how problematic content gets distributed across the platform and develop an understanding of how ranking algorithms impact users’ experiences
- Communicated nuanced insights to a cross-functional team and generated product strategies for mitigating bad experiences while protecting users’ voice and access to our platform
- Rigorously developed and implemented a series of large scale surveys (n=750,000 per survey) that were used as key metrics and key performance indicators used as a central goal for a team of over 150 individuals
- Worked closely with engineers to develop and implement machine learning models to improve user experiences and guided research throughout the product life-cycle from early stage generative research, through iterative concept or prototype testing, and post-launch measurement
- Generated insights and built narrative-driven reports used to guide team strategy, inform product policy, and implement new product solutions to successfully improve the user experience
- Communicated highly technical product recommendations and nuanced research insights to a diverse set of cross-functional peers and stakeholders (e.g., product managers, data scientists, designers, engineers, policy, communications, marketing)